Shipping Policy — Loom

At Loom, we aim to make your shopping experience simple and reliable. We currently deliver orders across Pakistan.

Delivery Coverage

We offer delivery across Pakistan, subject to courier availability in your area.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders across Pakistan.

You can place your order online and pay the courier when your package is delivered.

Processing Time

Orders are generally processed within 1–2 business days after confirmation.

During sales, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Delivery Time

Estimated delivery time is generally:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier service, weather, public holidays, or other circumstances beyond our control.

Order Confirmation

For Cash on Delivery orders, Loom may contact you by phone or message to confirm your order before dispatch.

Orders that cannot be confirmed may be cancelled.

Delivery Attempts

Please ensure that the provided phone number and delivery address are correct and that someone is available to receive the parcel.

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or refuses the parcel, additional delivery charges or order restrictions may apply to future orders.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you place your order.

Any promotional free-shipping offer will be subject to the terms mentioned with that promotion.

Delays

Loom is not responsible for delays caused by courier companies, incorrect customer information, weather conditions, public holidays, unforeseen events, or circumstances outside our reasonable control.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible after delivery with your order details and clear photos/videos of the issue.

We will review the matter and provide an appropriate resolution according to our return and replacement policy.

Contact

For shipping-related questions, please contact Loom through the contact details provided on our website.